Ask for deletion
In the MODULX app: open Account (or Settings), then Delete your account. The app writes the request for you, with your account details filled in.
Without the app: email info@modulx.in with the subject "Delete my MODULX account". Send it from your registered email, or include your registered mobile number and your business's name, so we can find your account.
Please don't send your password, or copies of your PAN or Aadhaar card.
What happens next
- We confirm the request is yours, by replying to your registered email or calling your registered mobile number.
- Once confirmed, your sign-in is switched off and you are signed out on every device.
- Within 30 days, we delete or anonymise your personal data and tell you when it's done.
What is deleted
- Your name, mobile number and email address on the account
- Your profile photo
- Your PAN, Aadhaar number and GSTIN
- Your saved delivery addresses
- Your sign-in sessions and notification tokens
What we keep, and for how long
- Orders and tax invoices, including the name and address on them, for as long as Indian tax and company law requires, currently up to eight years. They are then deleted.
- Security and audit records, for a limited period, to protect the service and investigate misuse.
- Backups, until they are replaced in the normal course.
If you belong to a business on MODULX, its administrator can also remove your access at any time. Your business's own account is closed on request by its administrator.
Questions
Write to info@modulx.in or call +91 92565 65454. Our privacy policy explains what we collect and why.